Frequently Asked Questions

We accept payments though Paypal, GCash, and bank transfers. 

For GCash and bank transfers, please proceed to checkout as normal and kindly follow the instructions provided therein. 

For deliveries within the Philippines, we use JRS, J&T, and LBC. For parcels for shipping outside the Philippines, we use JRS, LBC, and DHL. 

We do accept deliveries via Grab Express and Lalamove. However, please do keep in mind that we recommend placing your order and notifying us 3 days ahead of time. 

We normally advise placing orders at least 3 days ahead of time for Grab and Lalamove deliveries. However, we do value special moments. Leave a note upon checkout and message us on ig. We'll do our best to get your pieces to you asap :) 

 Yes, we do. We ship every Wednesday to Saturday each week. 

 This depends on your location. Please also consider any non-working holidays around the time of your order.

PH: 3-7 business days 

International: 10-25 business days

 You may send us a message via our website (www.victoriellis.com) or via instagram (@victoriellis). We recommend sending in details you want for your piece, as well as a sketch or photo reference. 

 It completely depends on the complexity of the design, as well as the number of commissions we're working on. But, usually, it takes about 2-5 weeks to complete a piece. 

Victoriellis reserves the right to assess and reject jewelries for return/refund/exchange. This depends on the condition of the piece, the validity period since purchase, and any situation at hand. Please read our T&C's for more info.